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Ngingu Thandazile Mazibuko , number ***. Nge weekend yango mhlaka 15/16 August 2020 iphone yami yalahlekelwa i network, ngafonela kwa 173 ngesonto kwathiwa inumber iphothiwe yaya kwenye i network. Number yami iya kanjani kwenye i network ngaphandle kwemvume yami, angizange ngithole ne sms esho ukuthi kunesicelo se number ukuthi iye kwenye i network. bangilungisela i number yasebenza. I number yami ngenkathi i cishile kwenziwa i cellphone banking kubhekwa imali kwi account yami yase bank, kwathengwa i airtime kwi account yami yase stolo. Ukuze bekwazi ukungisiza kuthiwa ngicele i proof from network service provider esho ukuthi i number was ported or a sim swapped ngaphandle kwe mvume yami.

Ngiyile ku MTN store ose Mega City eMlazi bathi ngeke bakwazi ukungisiza, ngafonela futhi ku 173 bathi ngifonele *** , bathi ngiye estolo futhi baphinde bathi ngeke bakwazi ukungisiza. Engikucelayo i proof ezokhombisa ukuthi ngaleyo weekend kukhona okwenziwa kwi number yami. Uma ngingasizakali kulokhu shuthi kuzofanele ngiludlulisele phambili lolu daba ku Ombudsman.

Ngiyabonga