Frank Phiri - worst call centre manager

<p> I</p> <p> I have contacted the call centre a few times. I received the R55 wow bonus that can be used from MTN to MTN numbers but after my call, my airtime was depleted and not the R55. The call centre agent promised to get back to us and has yet to come back to me.</p> <p> </p> <p>I have loaded data and airtime a few times and on Friday I loaded R200, which I bought R160 of 1GB data, by Monday my data and airtime was 0. I Phoned the call centre and Lecrecia was obviously not willing to help me, she immediately put me through to data business services, to Luan, who wanted to know from me why I was put through and confirmed that I needed to speak to a manager. I stayed on the line for 20 minutes, before i put the phoned down and called again.</p> <p> </p> <p>I was put through to Frank Phiri, who did not give me a chance to speak and tell him that all my apps are off under the cellular data but instead, he proceeded to tell me how everything was my fault. He proceeded to talk over me and when I tried to interject, he was incredibly rude and invited me to complain. He then went off on me and refused to let me speak again.</p> <p> </p> <p>Obviously MTN takes no action against rude staff, if a manager is rude, i cannot imagine the rest of the staff.</p> <p> </p> <p>My query is still not resolved, I have not received feedback and my data is still depleting..</p> <p> </p>