Fradulent Account

What a horrible experience with MTN This is the 2nd incident now I went to MTN to top up my contract to my surprise when I got there they told me that i cannot get a 2nd contract because 1 of my accounts is suspended and handed over,i was shocked cause I only have 1 account.The consultant at MTN gave me the Acc no of the account handed over.I then called MTN client care and they told me that my account is up to date,I then gave them the Acc no I got from MTN,they checkef for me and they told me it is a ********** account that was taken at KZN,I havent even been there,,They told me that it happens that they use existing customers Id no's to take fradulant contracts....So now I need to go to the police station to write affidavit stating that I am a victim ,as if I dont have better things to do with my time.So we not safe with MTN.....MTN is the worst..