FN
Floyd N
1 reviews | Active since Oct 2015
13 Oct 2015, 14:44
FRADULANT UPGRADE
THEY UPGRADED MY CONTRACT SOMETIME IN AUGUST THIS YEAR, THE PERSON WHO ASSISTED ME SAID SHE WANTS TO MAKE ME PAY LESS AND I TOLD HER I WILL GO TO THE NEAREST BRANC, I WAS SUPRISED WHEN THE CORIER PERSON CAME WITH A PHONE WHICH I REFUSED TO TAKE. NOW I WENT AND THEY SAID MY CONTRACT IS UPGRADED IN AUGUST 2015. I DESPARATLY NEED A PHONE AT THIS MOMENT. FIX MY CONTRACT.<br> <br> ***
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MTN South Africa's replyOfficial
15 Oct 2015, 15:14Hello makhabaza,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
If you have not given permission for the upgrade to be done in your name, you need to send the affidavit and signed certified ID copy that the upgrade has not been requested by you. The affidavit and ID copy can be handed in at any MTN service centre they will logged the request for you. Once the ***** department picks up that the upgrade has been done without your consent they will cancel the upgrade and reverse the term date back.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
If you have not given permission for the upgrade to be done in your name, you need to send the affidavit and signed certified ID copy that the upgrade has not been requested by you. The affidavit and ID copy can be handed in at any MTN service centre they will logged the request for you. Once the ***** department picks up that the upgrade has been done without your consent they will cancel the upgrade and reverse the term date back.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply15 Oct 2015, 15:14
Official
Hello makhabaza,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
If you have not given permission for the upgrade to be done in your name, you need to send the affidavit and signed certified ID copy that the upgrade has not been requested by you. The affidavit and ID copy can be handed in at any MTN service centre they will logged the request for you. Once the ***** department picks up that the upgrade has been done without your consent they will cancel the upgrade and reverse the term date back.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
If you have not given permission for the upgrade to be done in your name, you need to send the affidavit and signed certified ID copy that the upgrade has not been requested by you. The affidavit and ID copy can be handed in at any MTN service centre they will logged the request for you. Once the ***** department picks up that the upgrade has been done without your consent they will cancel the upgrade and reverse the term date back.
Kind Regards,
Alice van der Merwe
***
Best regards,