cS
clarah S
1 reviews | Active since Nov 2018
28 Nov 2018, 08:40
Fradulant contract
I have been receiving calls for attorney calling on behalf of mtn saying that i am owing them for a contract that i took some where in kzn which i dont have any idea where is that . No body is willing to help me or to explain to me is seems like no body from mtn call centre is willing to assist
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MTN South Africa's replyOfficial
29 Nov 2018, 08:18Good day Clarah Shirindza
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, please send a copy of an affidavit and ID. Email to : ***.
Once documents received our ***** team will then investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, please send a copy of an affidavit and ID. Email to : ***.
Once documents received our ***** team will then investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply29 Nov 2018, 08:18
Official
Good day Clarah Shirindza
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, please send a copy of an affidavit and ID. Email to : ***.
Once documents received our ***** team will then investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, please send a copy of an affidavit and ID. Email to : ***.
Once documents received our ***** team will then investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,