FOUR MONTHS AND STILL NO RESOLUTION!!!!!!!

STILL no reply from useless MTN!!! I was incorrectly debited just under R500 pm for data and insurance that was cancelled more than 18 months ago! I have credited with the data amount but not the insurance. DESPITE submitting documents of proof of cancellation more than 3 times. Eventually came to Hello Peter to complain and told to email Alice van der Merwe directly. Submitted documents again to her direct email. FIVE working days later and not even a reply confirming receipt of my email. I have also requested to migrate to prepaid and keep my number in writing twice now. STILL NO RESPONSE. I have phoned the 080 number multiple times and no contract cancellation agents ever answer the phone. As I am desperate for a new contract ( I work for an NGO and use my own phone for work purposes) I eventually decide to go into the MTN store on the 2nd September and just upgrade. I do ALL the documentation. Only to be told....wait for it...they cannot upgrade my contract because I owe MTN an amount of R490.....they cannot tell me what for. BUT THE CHERRY ON TOP---I HAVE A CREDIT OF R1500 with MTN!!!! THEY OWE ME!!

SO I CANNOT MIGRATE TO PREPAID BECAUSE MTN OBSTRUCTS ME AND I CANNOT UPGRADE BECAUSE YOUR SYSTEMS ARE PATHETIC! I have been battling this since April. FOUR MONTHS AND STILL NO RESOLUTION.