Foul Attitude & Billing Error

A few months ago I called the call center to active the BIS on my phone for ONE month. <br> As my phone went in for repairs and I needed to use my old blackberry.<br> Please note that it is my husbands account. He has given me authority on the account and I have a pin/authorization code. The lady at the call center helped me.<br> <br> I had a look at the billing recently and saw that the BIS was still on our account.<br> <br> I called the call center again to have them remove the BIS from our account, as my phone has long since be repaired and I have no use for BIS.<br> I spoke to a lady by the name of Sive Sixabayi who was completely unhelpful saying that my husband needs to phone to remove the BIS. Why is that since I was the one who put it on? and I have been given authorization by my husband and have a pin code?