1 reviews | Active since Sept 2018
Foschini not caring about MTN customers
MTN Corporate we are strugling now for 3 months to have a simple prepaid account removed from Foschini to a normal prepaid that deals directly with MTN. According to Foschini it is MTN ‘s systems that are the delay or the reason that the transfer back to a normal prepaid can’t take place. The number belongs to an 82 year old lady and I understand that companies dont care about the aged and the small accounts they hold, but please if you can resolve this!!! The number involved is ********** 098.
Good day Jerome,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we are assisting you in trying to reactivate the number on prepaid. We have escalated the query to Prepaid support for assistance.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Jerome,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we are assisting you in trying to reactivate the number on prepaid. We have escalated the query to Prepaid support for assistance.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Jerome,
Please note the number has been migrated and activated as a prepaid number.
Thank you for your patience and please accept our apologies for the break down in service.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Jerome,
Please note the number has been migrated and activated as a prepaid number.
Thank you for your patience and please accept our apologies for the break down in service.
Warm regards
Mazwi Zuma
Complaints Analyst