HM
Helena M
1 reviews | Active since Mar 2011
02 Feb 2016, 11:50
Fortnightly Data Package bought
Fortnightly Data package - I bought one of these for R89 on 25 January 2016. Yesterday, 1 February 2016 (only ONE WEEK instead of two later), I get a message it expired. How on earth is it possible ? This wasn't the first time it happened. I want another week with my remaining data. My cell number on which this was loaded is : ***
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Replies (2)
MTN South Africa's replyOfficial
03 Feb 2016, 11:12Hello Why Unhappy user,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 11:12
Official
Hello Why Unhappy user,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's replyOfficial
03 Feb 2016, 11:12Hello Why Unhappy user,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 11:12
Official
Hello Why Unhappy user,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Fortnightly bundle has not expired, you currently have 659.9 MB expiring on 2016-02-09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,