LC
Lerushka C
1 reviews | Active since Feb 2013
17 Aug 2015, 14:49
Forth incorrect BIlling Warning - cancel contract!
AGAIN Forth incorrect suspension warning! If Mtn suspends my account, CANCEL my CONTRACT.<br> <br> This is extremely frustrating. Below is the last response from MTN<br> <br> <br> Hello LL Chetty,<br> <br> Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is:REQ:*** <br> <br> Regards,<br> Makhanani<br> MTN Service Provider<br> REQ:***
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MTN South Africa's replyOfficial
09 Sept 2015, 15:33Hello LL Chetty,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
There has been a credit of R388.84 passed on the 19/07/2015 and R882.37 on the 03/09/2015. Account is current.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
There has been a credit of R388.84 passed on the 19/07/2015 and R882.37 on the 03/09/2015. Account is current.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Best regards,
MTN South Africa's reply09 Sept 2015, 15:33
Official
Hello LL Chetty,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
There has been a credit of R388.84 passed on the 19/07/2015 and R882.37 on the 03/09/2015. Account is current.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
There has been a credit of R388.84 passed on the 19/07/2015 and R882.37 on the 03/09/2015. Account is current.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Best regards,