FORMAL DISPUTE FILED: R199 ****** - No Service for 19 Days (Order #***)

I am posting this as a public record of a failed transaction and total lack of accountability from MTN Online.

On 30 January 2026, I purchased a SuperFlex package (Order #***) and paid R199.00. To date, 18 February 2026, I have received zero of the benefits I paid for. Despite my eSIM being active, no data, minutes, or SMS have been loaded. I have been dumped on a standard "Prepaid Bozza" profile instead of the package I purchased.

Status of Dispute: I have officially exhausted all internal MTN channels (***, REQ***, and REQ***) and have been ignored for nearly three weeks. Consequently, I have today filed formal complaints with the following bodies:

ICASA (Independent Communications Authority of SA): For non-provision of service and failure to adhere to the End-User Subscriber Service Charter.

CGSO (Consumer Goods and Services Ombud): For a clear violation of the Consumer Protection Act regarding services paid for but not rendered.

I am no longer interested in "technical escalations" or "troubleshooting." I have spent nearly 20 days trying to get what I paid for. At this stage, I demand an immediate full refund of R199.00 and the formal cancellation of any subscription linked to ***.

MTN, your "support" team has failed at every level. This is my final attempt to resolve this before the regulators intervene.

Account Details: Order Number: *** eSIM Number: *** Incident Refs: REQ*** / REQ*** / REQ***