Formal Complaint Regarding Continued Billing Despite Service Cancellation

I am writing to express my deep dissatisfaction with the persistent billing issue concerning my account even after the successful porting of my number to Vodacom on the 6th of May 2023. As confirmed by the MTN system, the porting process was completed, indicating the termination of services with MTN. Despite this confirmation, I have been regularly billed for services that I no longer use.

To add to the frustration, the ongoing billing is facilitated through a debit order, leaving me with no direct control over the payments. Despite my persistent efforts to resolve this issue by contacting MTN regularly, I have been repeatedly informed that the matter has been escalated to the technical department, with no tangible solution provided thus far. This delay, reportedly caused by a system glitch, has placed an undue financial burden on my end, and the lack of a definitive timeline for rectification is unacceptable.

I am deeply disappointed by the prolonged duration it is taking to address what appears to be a technical error on your end. The lack of proactive measures to expedite the resolution of this matter is concerning, and the assurance of reimbur*****t for the erroneous charges, though appreciated, provides little reassurance without a clear timeline for its implementation.

I urgently request your immediate attention to rectify this issue and halt all future debit orders until this matter is resolved. Furthermore, I expect a prompt and transparent communication outlining the specific actions being taken to address this issue, along with a realistic timeline for its resolution.

I trust that MTN values its customers and their experiences, and I look forward to a swift and satisfactory resolution to this matter.