Formal Complaint: MTN Service Issues of settled account BA***

MTN Contract Cancellation and Unresolved Issues Contract Cancellation and Unresolved Issues

My credit profile has been negatively impacted by MTN’s decision to hand over my fully paid-up contract 08/08/2024—an action that has unfairly damaged my credit score. Despite making numerous calls to request my paid-up letter, I was told it would be sent 30 days after the cancellation process. That deadline came and went, yet I received nothing.

My interactions with their support team have been consistently disappointing, with no resolution in sight and service that can only be described as shockingly poor. I strongly advise anyone considering doing business with MTN to think twice. As a company, they have shown a complete lack of accountability. To date, not a single department has taken ownership of their error or attempted to make it right.

Extremely disappointing services.