Formal Complaint: MTN Insurance

I am writing to express my extreme dissatisfaction with the service provided by MTN Insurance. In 2023, I insured my phone with your company, and this year, on November 20th, I experienced issues with the battery.

On November 27th, I contacted your insurance team to report the issue. I was informed that I would receive communication within 24-48 hours with further instructions. I comp**** with the request and submitted my ID copy on the same day.

However, I did not receive any communication on November 28th or 29th. I was forced to contact your team again on December 1st, only to be told to wait an additional 24-48 hours.

Given the urgency of the situation, with my phone battery swelling and requiring constant charging, I find this response unacceptable. As a timely premium payer, I expect better service.

I urge MTN Insurance to review their customer service processes and address these shortcomings immediately.