FORMAL COMPLAINT: MALL OF AFRICA BRUNCH

Good day,

I would like to lay a formal complain against mtn, mall of Africa. I started the process to upgrade my contract on the in October, where I requested for an iphone 13 pro max 256mb and was promised that they are expecting stock in the next coming week and I should be patient and wait for a call from them. After 2 weeks, I went to inquire again and the consultant who assisted me the first time had not even taken my details down or even placed the order.

I then had to place the order with another consultant( at the brunch) who said they will call me back and to date I am still waiting for the phone call. I then went to the branch today(08/12/2021) to enquire as I received a call from another consultant from your sales team, offering me to upgrade which I advised I already did, the order should be already on the system. She then confirmed that there is no order and will place the order then, mind you this was two weeks back.

Today I took the onus on myself to go to the store( mall of Africa brunch next to pick n pay) to check what’s happening, the consultant that helped said the order is placed but no action has been done and there is no stock.

I am extremely disappointed with the service I receive from mtn and would like to cancel order, I don’t want to be associated with *********** people who don’t know how to treat their clients. I have been a loyal customer to you and have paid my premiums on time an not even once have I defaulted. Please ensure the order that was place under my name is cancelled with immediate effect. I will go to another service provider who knows how to treat client.

ID: *** N.w Mntambo ***