Formal Complaint: Incoming Calls Disconnecting on MTN Number ***

Dear MTN Customer Service,

I am writing to lodge a formal complaint regarding a persistent and highly inconvenient issue affecting my MTN number ***).

I am currently using a Samsung Galaxy A17 dual SIM device. The second SIM slot is connected to Vodacom, and I wish to highlight that all incoming calls on the Vodacom line connect successfully without any difficulty. However, calls received via my MTN number ring only briefly (approximately three times) and then disconnect immediately when I attempt to answer. This results in me missing important calls, which is unacceptable.

This issue is clearly isolated to the MTN network, as my device is functioning properly with the alternative network. The situation is causing significant disruption to my personal and professional communication.

I require urgent intervention from your side to:

Investigate and identify the root cause of this issue Provide a clear explanation as to why this is happening Resolve the problem without any further delay

Kindly treat this matter with the seriousness it deserves. If not resolved promptly, I will have no option but to escalate the matter further.

Please confirm receipt of this complaint and provide a reference number for tracking purposes.

Yours sincerely, Thulani Mkrola ID Number: *** Cell: ***