Formal Complaint

Good day

I would like to lay a formal complaint, my MTN debit order is scheduled to go off on the 20th of every month, in October the debit order came off on 12 October 2021 even though I had enough funds on 20 Sept 2021, luckily I had funds on my savings account and transferred the money over.

On 20 October the debit order didn't go off again, I contacted MTN on 22 October 2021 to find out why and asked that you debit immediately (please check the call record on this date), I was advised that my account is up to date and that the 12 October 2021 was in advance which was strange to me.

Yesterday I received a call from my Bank that my account is overdrawn, to my surprise it's the MTN debit order on the 12th again, I was charged an honoring fee and a bad record on my account.

I called MTN this morning, 16 Nov 2021 (ref number ‪***‬), I was advised that the turnaround time is about 3 days, this is not acceptable to me, especially after I made the initial call on 22 October 2021 and was advised that all is in order.

I would like this to be sorted out today and I want to be compensated for the Bank fees and a letter from you advising that the fault was on your end, I will submit such to the Bank.