FORMAL COMPLAINT - BREACH OF SERVICE & IMMEDIATE CANCELLATION

Your service is an absolute joke. I’ve spent two days being ghosted on every channel—phone, email, and WhatsApp. I have been on hold for hours with zero resolution.

I am trying to cancel my contract so I can get a new device, and your "radio silence" is now costing me time and money. CANCEL MY CONTRACT IMMEDIATELY. I’m done being ignored. Acknowledge this and give me a cancellation reference number NOW. #MTN #PoorService