Formal complaint - Bait and Switch / Misrepresentation

Name: Amahle Mqhitsana Contract: CA*** DebiCheck Mandate: BA*** (R400 max, 15th monthly) MTN Escalation: *** ICASA ***/26 - Closed as beyond jurisdiction, referred to NCC Hello Peter complaint: Lodged today (public) NCC Opt-Out Ref: NCC-CO-16bf68a4

Facts: On 6th I was sold 100GB ANYTIME Data for R259pm. I agreed. You invoiced me on 15th for DIFFERENT product: 30GB + 70GB Video streaming only (not Anytime) for R267.36pm. Different product, different price, different date.

Request: 1. Provide the call recording from 6th where you said "100GB Anytime" 2. Immediate cancellation of CA*** with no penalty under CPA Section 41 (False/Misleading representation) and Section 49 (Surprising terms) 3. Immediate deletion of DebiCheck mandate BA*** - no debit on 15 Sept 4. Written confirmation of cancellation and that no adverse listing will be made

I have no Capitec branch where I stay. If this debit goes off on 15th, I will include it as ******** debit in my NCC complaint.

Amahle ***