GM
GLORY M
1 reviews | Active since Apr 2015
20 Mar 2017, 14:52
Forfeited data and airtime
<p> </p> <p> </p> <p>From: Masha, Glory <br /> Sent: 20 March 2017 02:03 PM<br /> To: ********** /> Cc: 'Boitumelo Moumakoe [ MTN South Africa ]'<br /> Subject: A ********** REQ ********** </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p> </p> <p>Kindly advise on the status of the query made today</p> <p>Ive migrated to pay as you go today at 10 am anf after the changes were done i noticed that my data and airtime fell off however when I spoke to Boitumelo he did not mention that I will forfeit my airtime and data bundles</p> <p>I have been making numerous calls since 10 am and none of the consultants was able to assist me in any way</p> <p>I am being sent from left to right by Ennie, Pauline , Ndumiso and Noma who even had the guts to tell me to buy another data bundle I need to pay my levies, my child’s fees and nanny and I do all those transactions on my online banking however i need to approve the transcation on the app which is on my cellphone</p> <p>I am not in a position to wait for 24 hours because by then the uncapped data session would have expired</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Boitumelo Moumakoe [ MTN South Africa ] ********** <br /> Sent: 20 March 2017 10:16 AM<br /> To: Masha, Glory<br /> Subject: RE: ********** 533</p> <p> </p> <p>Please be advised that cell phone number ********** 33 has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent.</p> <p>Trust that the above is all in order.</p> <p> </p> <p> </p> <p>From: Masha, Glory ********** <br /> Sent: Monday, 20 March 2017 10:13 AM<br /> To: Boitumelo Moumakoe [ MTN South Africa ] ********** /> Subject: FW: ********** 533</p> <p> </p> <p> </p> <p> </p> <p>From: Masha, Glory <br /> Sent: 20 March 2017 09:40 AM<br /> To: ********** /> Subject: ********** 533</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Masha, Glory <br /> Sent: 20 March 2017 10:31 AM<br /> To: 'Boitumelo Moumakoe [ MTN South Africa ]'<br /> Subject: RE: ********** 533</p> <p> </p> <p>Thanks</p> <p>Do the changes have an impact on my data plan?</p> <p> </p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
21 Mar 2017, 18:25Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that that the R20 airtime, 194 SMSs and 1181 Loyalty Anytime Minutes were all carried over when the prepaid migration was processed except for the Unlimited 1Day Data. The airtime closing balance was then R30 which was depleted on active internet sessions on 2017-03-20 at 10:50:51, 15:20:02 and 15:48:20 respectively. We will engage with the relevant department dealing with these matters to assist and advise accordingly on the Unlimited 1Day Data that was cancelled due to the migration.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply21 Mar 2017, 18:25
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that that the R20 airtime, 194 SMSs and 1181 Loyalty Anytime Minutes were all carried over when the prepaid migration was processed except for the Unlimited 1Day Data. The airtime closing balance was then R30 which was depleted on active internet sessions on 2017-03-20 at 10:50:51, 15:20:02 and 15:48:20 respectively. We will engage with the relevant department dealing with these matters to assist and advise accordingly on the Unlimited 1Day Data that was cancelled due to the migration.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,