SN
Seema N
1 reviews | Active since May 2015
11 May 2015, 09:32
Forcing me to stay in a contract that has expired
I called on Friday to cancel my over priced contract and move to pre-paid. The contract expired in April already and this has NOT been done yet! Today I get an sms with my monthly airtime and data bundle amounts and cannot understand why have I received this if I have CANCELLED and requested a move to PRE PAID?<br> <br> call attempts to MTN is fruitless after two hours!
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MTN South Africa's replyOfficial
13 May 2015, 11:09Hello SeemaNaicker,
We are truly sorry for any inconvenience caused and for the delay with the prepaid migration.
We can confirm that the prepaid migration was not done due to the issue that was outstanding. Now that the credit of R1166.57 was approved and allocated to the account can the migration be done.
We've requested one of our administrators within our Cancellations Department to process the prepaid migration and you will receive an SMS notification of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the prepaid migration.
We can confirm that the prepaid migration was not done due to the issue that was outstanding. Now that the credit of R1166.57 was approved and allocated to the account can the migration be done.
We've requested one of our administrators within our Cancellations Department to process the prepaid migration and you will receive an SMS notification of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 May 2015, 11:09
Official
Hello SeemaNaicker,
We are truly sorry for any inconvenience caused and for the delay with the prepaid migration.
We can confirm that the prepaid migration was not done due to the issue that was outstanding. Now that the credit of R1166.57 was approved and allocated to the account can the migration be done.
We've requested one of our administrators within our Cancellations Department to process the prepaid migration and you will receive an SMS notification of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the prepaid migration.
We can confirm that the prepaid migration was not done due to the issue that was outstanding. Now that the credit of R1166.57 was approved and allocated to the account can the migration be done.
We've requested one of our administrators within our Cancellations Department to process the prepaid migration and you will receive an SMS notification of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***