Forced to pay for a service, I no longer wanted, no longer used - after serving my full contractual obligation for 24 months.

<p>Hi MTN,</p> <p> </p> <p>I have a huge problem with how I am expected to pay for a service I made clear that I don't want to renew (upgrade), I called and even sent internet requests through my mtn profile to have the line cancelled and changed but I would be cut off after waiting for more than 30 mins for my line to be answered.</p> <p> </p> <p>Please may I also have the following:</p> <p> </p> <p>May I have my contract agreement for the 24 months I served with the *** number.</p> <p> </p> <p>May I have my Internet login reactivated so I can retrieve my requests to cancel my contract and have it moved to prepaid this was done in August, September and October. </p> <p> </p> <p>May I please have records of when the line was no longer in use, this would be from November 2015. I stopped using the line due to being billed even after I have been requesting for it to be cancelled and changed to prepaid. </p> <p> </p> <p>My 24 months contractual obligation was honoured fully until August 2015, why wasn't my line changed to prepaid thereafter, even when I made numerous requests for it to be done -but it was easily done on the *** number when I asked for it to be changed after honouring my contractual obligation period - why am I unfairly treated and forcely to use a service I no longer wanted, now I am being forced to pay for free minutes and sms I stopped using since October 2015 - 3 months after my legal contract got terminated.</p> <p> </p> <p>The amount of 560 was paid for the 3 months (August, September and October) I used the line outside of the contractual agreement, which I believe is more because I paid 300 in November 2015. So an amount of R860 was paid to MTN until I fully stopped utilising the line because my cancellation request was not actioned accordingly. </p> <p> </p> <p>Please may I book an appointment with the seniors of the departments to get resolution on this because my name is being drag in mug due to my request not being followed, I gave you your 24 months and 3 months thereafter, was I supposed to continue to pay? even when I was asked if I wanted an upgrade, and I said NO! </p> <p> </p> <p>I would like a clear explanation as to why I am liable to pay for a service I no longer wanted but kept on being billed for it...for a service I asked to be stopped, but was still billed for it... for a service I honoured in line with the contractual agreement for 24 months, but continued to be billed for it even when I no longer used it and asked for it to be stopped...</p> <p> </p> <p>I have paid MTN for their services...Please let me be - I cannot pay for the time after November 2015 because I didn't use the line, I requested for cancellation since from July 2015, November is outside of the contractual obligations and I have honoured for 24 months and the 3 months I used the line in after that.</p>