FORCED TO BREAK THE LOCKDOWN BY MTN !!!!

Once again I have a issue with MTN and need to actually talk to a consultant. The telephone IVR message is THREE WEEKS out of date (it refers to the 21 day lockdown) and gives you NO OPTION to speak to a 'person' !! So, therefore, I am FORCED to break the lockdown regulations and visit a MTN store. If I am stopped by the authorities I could be fined, or worse, for my transgression. FORCED ON ME BY MTN'S POOR CUSTOMER SERVICE !!!!!!!! Why are they so speedy and super efficient with disconnections but effin useless when it comes to customer service. Does anybody actually put themselves in the 'shoes' of a client ?? BTW, all I need is for a new account to be linked to my loyalty program so that I can transfer loyalty points !! Really simple, should have been done automatically when I took out the new contract !!!!