mM
mamorena M
1 reviews | Active since Oct 2012
12 Jan 2019, 21:27
Forced contract or *****!!!
My mother has cancelled a contract upgrade, even went to a branch to ensure that the cancellation would be done but unfortunately due to incompetence or ***** that contract was not cancelled. Today her number was loaded with 4GB data. There is a paper trail showing that the request was done plenty times, yet the contract never got cancelled!
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Replies (2)
MTN South Africa's replyOfficial
14 Jan 2019, 13:26Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply14 Jan 2019, 13:26
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
mM
mamorena M's updateReviewer Update
16 Jan 2019, 21:25Could you give us the expected turnaround time for this investigation.
mM
mamorena M's update16 Jan 2019, 21:25
Reviewer Update
Could you give us the expected turnaround time for this investigation.