Forced contract option with zero consent

I have had it with MTN and their contacts centre/or their sales contract department. The information below to is all my efforts get assistance and yet I still have issues. First complaint I am writing to formally lodge a complaint regarding the unauthorized upgrade of my MTN contract. I visited MTN stores at Cresta Mall and Frendale on Republic and was informed that my contract, upon non-renewal, would revert to a month-to-month arrangement. However, upon a recent visit to check on the possibility of cancelling the service, I discovered that my contract had been extended to a 36-month term without my consent. I have previously contacted your customer service to dispute this issue and requested evidence of my consent to this upgrade, specifically the call recording mentioned by your agents. To date, I have not received the requested evidence, and I was misinformed by your contact center that I could access this recording at a store, which turned out to be false I feel this situation is highly unjust and reflects poorly on the business practices of MTN. I did not agree to this contract extension, and therefore, I request the following:

• Immediate cancellation of the unauthorized 36-month contract without any cancellation fees. • A copy of any recordings or evidence that MTN claims to have regarding my consent to this contract upgrade. • Confirmation of the reversion to a month-to-month contract or the original terms as discussed during my store visit.

Please address this complaint promptly. I have no option but to escalate this matter to ICASA and the Consumer Goods and Services Ombud. I look forward to your swift resolution of this issue. My 1st feedback when they appeared to be resolving the issue

I have been receiving sms from mtn which appears like they are making some changes to my contract/account.I appreciate the progress to the changes

However it was not communicated with me. The amount I was paying for the contract (the one I logged a complaint on)was not R138.26 as per sms it was more which was R297,30,but now this changes seem to be happening again without my consent. Or be provided with options to choose. I have attached the communication received thus far

2nd Complaint after what I agreed on was not implemented

I thought my issue was resolved because I received a call from mtn and we agreed on a 14gig day and 14gig night data plus 200 minutes all network for R199.The is a recording on this the consultant confirmed that he was recording

Today I received 220 airtime which was not part of the agreement. When I phoned MTN on this issue I was transferred 3 times, the 3rd person transferred me to a department that had already knocked off.I recorded the last conversation with 3rd consultant I have attached it.

But it seem they pick up a contract of 220 for a premium on 279. Who would take such a deal without a device,besides that it is not what I agreed to.

Please assist with this matter.Maybe I should just make my number prepaid because someone if failing in doing their job.

On Monday the 15h July I phoned to get clarity and have the matter fixed. I spoke to the following people :Honey Ngcobo and Hlengiwe

I was told I should get a calling will be called same day to resolve the problem but now it's the 22nd with no communication.