RS
Ramona S
1 reviews | Active since Apr 2013
01 Jun 2015, 14:52
Forced contract/incorrect billing
The customer service level from MTN is pathetic.I went in to the Reservoir Hills store for an upgrade,was told that the mtn choice 100 replaced the top up contracts.My first month i was billed R750.I went in to the store,they told me not to worry about my unbilled charges.I called them and Nkululeko cut the call on me when i queried.MTN is billing me incorrectly up to now.The call centre does not pick up the phone.I want consumers to becareful of providers as such because it is only a money making business without proper customer support.
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MTN South Africa's replyOfficial
08 Jun 2015, 10:53Hello bubblespad,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records you have been in contact with our consultants and the invoices has been explained:
The invoice amount of R526.70 for April, for March is R238.82 and the statement of R765.52 which is the two invoices combined.
MTN bills a month in arrears hence you were debited R238.82 end of April.
The next debit will be for April invoice, R526.70 at the end May.
New invoice is R379.62 payable end of June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records you have been in contact with our consultants and the invoices has been explained:
The invoice amount of R526.70 for April, for March is R238.82 and the statement of R765.52 which is the two invoices combined.
MTN bills a month in arrears hence you were debited R238.82 end of April.
The next debit will be for April invoice, R526.70 at the end May.
New invoice is R379.62 payable end of June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply08 Jun 2015, 10:53
Official
Hello bubblespad,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records you have been in contact with our consultants and the invoices has been explained:
The invoice amount of R526.70 for April, for March is R238.82 and the statement of R765.52 which is the two invoices combined.
MTN bills a month in arrears hence you were debited R238.82 end of April.
The next debit will be for April invoice, R526.70 at the end May.
New invoice is R379.62 payable end of June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records you have been in contact with our consultants and the invoices has been explained:
The invoice amount of R526.70 for April, for March is R238.82 and the statement of R765.52 which is the two invoices combined.
MTN bills a month in arrears hence you were debited R238.82 end of April.
The next debit will be for April invoice, R526.70 at the end May.
New invoice is R379.62 payable end of June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***