FORCE SERVICE EVER MTN UPGRADE

I dont even think they deserve a rating of 1.

It's been 3 week with no luck to resolve my Upgrade that went wrong. The retention department did my upgrade as they gave me a better deal after being a loyal client for over 20 years.

The delivery company (Dsv Mtn Delivery) the delivered the wrong phone without a proper charger. The retention company and the Dsv Mtn Delivery company/department just cant get this sorted out between them.

When I phone I get transferred from person to person. I think they just need to transfer me to my granny then I think I have spoken to each and every *********** employee at MTN. Nobody at MTN is capable to assist me.

All they need to do is come pickup the wrong phone and charger and deliver the correct spec. What is so difficult ?????

I spoke to Siphesihle Myeza the Retentions Manager, according to him these 2 people at Dsv Mtn Delivery ignores his calls and emails (*** / ***) No how on earth must I get this sorted with this bull****?

If you Phone Head office they put the phone down in your ear, the call center people are so rude it astonishing...It's as if they dont get it that without clients they have no Job.....

So i am actually giving up. If this isnt resolved by EOB tomorrow I will cancel my DO, sell the phone they delivered and cancel my MTN contract.

It's like the rest of SA just NO CLIENT SERVICE BUT HEY THEIR ACCOUNT DEPARTMENT WORKS 100% WHEN IT COMES TO BILLING YOU.

MTN HEAD OFFICE GET IN TOUCH ELSE YOU LEAVE ME WITHOUT NO CHOICE TO TAKE FURTHER STEPS.

Judy