For reasons above my reasoning

<p>I am due for an upgrade just over a month from now, and thought maybe I could arrange for MTN to move this up so I could aquire a new handset as my old one was starting to give some serious issues. After visiting my local MTN outlet, they informed me that I would need to first contact MTN and give a valid reason for wanting to upgrade prematurely, which I did. Now the reason why I did this was because I use my phone for work. I work for a company which handles multi-million rand tenders, and cannot afford to NOT have a phone at any given time, as I do 80% of my work on my phone, which was starting to give me hassles by cutting out audio during calls and lasting only between 2-3 hours battery-wise where it used to last 2-3 days. (All of which I believed were valid engough reasons - apparently not)</p> <p> </p> <p>My reasoning was that I would try and grab the upgrade instead of sending the phone in for repairs and potentially sitting without a phone for 2-3 weeks.</p> <p> </p> <p>The reply came in the next day, their only reason being that I am currently on my 1st cycle. Now I ask you this...what exactly are valid reasons should they have been persuaded to carry on with the request??</p> <p> </p> <p>It's utterly unacceptable that MTN as a company would rather sit back and potentially cost me millions in tenders than assist with a premature upgrade 1 MONTH FROM MY OFFICIAL DATE!!?? If their reasoning was that because I am a risk (seeing that this is my first cycle) and that I might end up not paying...which is *******...then their logic is *******. The way they are handling this very simple request is reason enough in itself to cause me to question whether I would want to carry on with my contract at MTN and not just port it anyway.</p> <p> </p> <p>This is not the first time also where MTN has caused me more headaches than pleasure</p>