FOR OVER 2 MONTHS AND I STILL GET THE RUN AROUND

I HANDED IN MY BRAND NEW PHONE WHICH IS ON CONTRACT FROM THE BEGINNING OF THE YEAR WHICH STOPPED FUNCTIONING TO GERSHWIN OF THE MTN PINELANDS BRANCH AND ITS BEEN OVER 2 MONTHS AND I HAVE PHONED THIS BRANCH ALMOST EVERY WEEK AND I GET SOME EXCUSE AS TO WHY ITS NOT FIXED. EVERY WEEK I GET A NEW REASON HATCH UP AS TO WHY I STILL DON'T HAVE MY PHONE.<br> I AM NOT INTERESTED IN THE EXCUSES AND WHETHER IT IS VALID OR NOT ALTHOUGH I MUST SAY IT SEEMS SO WEAK AND EXCUSE. MTN HAS A CONTRACT WITH ME AND IN TERMS OF MY PHONE I AM PAYING FOR A PHONE THAT I DO NOT HAVE AND THAT IS THE BOTTOM LINE. UP TO NOW I GET NO DEFINITIVE ANSWER AS TO WHAT IS THE STATUS OF MY PHONE. THEY HAVE PROMISED TO EMAIL ME CORRESPONDENCE THAT THEY SEND TO THE SERVICE CENTER THAT IS ALSO AN EMPTY PROMISE.