For a telecommunications company, they suck at communication...

I have been having issues with my contracts and no one is either able or willing to help me.

Firstly my account has been suspended, I have made a payment but MTN does not answer their customer call center calls, at the time of this review I have been on hold for 1 hour and 15 minutes with no answer, this is absolutely ridiculous. My emails go unanswered, I received the last reply a whole week after I sent my question asking which bank account to pay to... Your facebook page messages get ignored completely....

Can I get someone to re-activate my account please? HelloPeter is my last resort...

Second problem is that I have app**** for the Covid19 relief package where my contracts get reduced while my business is on lockdown, that is over a week ago, how do I proceed with this process? No one is getting back to me...