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Darren B

1 reviews | Active since Feb 2011

22 Jun 2016, 07:36

For a company in Communication how can I not communicate with anyone?

<p>I app**** for a laptop. Wierd thing is that my company is paying for it and is a well known company and definitely not going anywhere anytime soon. Credit was declined. My credit report showed that everything was perfect except my one credit card was unpaid for two months in a row. I explained that this had to do with them stopping my debit order without informing me. I even gave my credit report to Norwood MTN to further substantiate this. Interestingly enough I have just finished my laptop contract of R1105-00 a month and this is half the price. Now I have never had a judgement against me and my credit report says there is no risk with me. Yet declined. I ask to speak to the manager they say I must phone head office. I phone head office they say I must phone the store. I phone the store they say I must speak to vetting. No one will give me a number for vetting. I am even happy to pay the whole 2 year premium up front but there is no one to speak to... How does a company specialising in communication not have anyone that can speak to me about this?</p>

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Darren B's update24 Jun 2016, 14:52
Reviewer Update

Itumeleng thanks for the reply I contacted the number you gave me at 9:40am for 20min. 11:23am for 20 min. 11:47am for 20min 13:20 for another 20 min. and again at 16:40 I am now in my 12th min of holding on. I am sure you get the picture. Do you think it would be asking too much to get someone from vetting to contact me? I am sure you appreciate customer service. MTN not answering their phones is bad service. MTN not trying to find a solution for me is bad service. The least you can do from your side is to try and get someone from vetting to phone me - its the right thing to do - Now thats ayoba!