For 5 months I have been without my phone

<p>I have been without a phone basically for 8 months! MTN is part of this countries problem. On 1 Jan 2015 I took out a contract with MTN. Dec the phone started giving a blank screen. MTN took it in and fixed it under insurance. This process took 8 weeks to resolve, without receiving a loan phone. A month later it gave me the exact problem. I tried to contact them to resolve without joy. I went Hallo Peter twice, I went to their customer service and then to the ombudsman to open a case. Then they suddenly jumped and told me to bring in the phone. A month past and the ombudsman case were closed because I gave MTN the benefit of the doubt to resolve for me. It's been more that 2 months they took the phone and 1 month since I paid again. I had to pay an excess again even though their repairs only lasted a month. Again no loan phone as promised. It's been since 2 February that I tried to resolve this. I have been paying the contract and insurance faithfully for a phone I still have not received. They made me close the case with the ombudsman with false hope and I still have no phone. They are first in line to collect my money and just blatantly ignore giving me the service they so readily take my money for. I cannot even move my contract as I do not have the phone back. They are just a big corporate with big contracts and that is why so many educated people leave the country….Atterbury brach has been trying to resolve this for me but they even cannot get hold of their own people.</p>