YA
Yaz A
1 reviews | Active since Oct 2015
23 Oct 2015, 19:47
FOOLS can't explain my bill
I am extremely frustrated and on the verge of boiling over with the incompetence that is MTN. My bill has spiked by R 2000 without reason other an apparent increase in data use (an increase of 2gb!). I have requested itemised bills and URL reports but the fools at the call centre are so stupid they can't even get that right! <br> <br> I have been dealt with by 5 different \service"agents"
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MTN South Africa's replyOfficial
26 Oct 2015, 10:02Hello Yazza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that the Itemised billing was sent to you on the 23/10/2015.
As per billing
Invoice Dated 2015/09/13 - Client used 2107.95mb - 300mb = 1807.95mb x R0.87 excl vat = R1572.92 excl vat
Data vs charges valid
Invoice Dated 2015/10/13- Client used 2626.08mb - 300mb = 2326.08mb x R0.87 excl vat= R2023.68 excl vat
Data vs charges valid
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that the Itemised billing was sent to you on the 23/10/2015.
As per billing
Invoice Dated 2015/09/13 - Client used 2107.95mb - 300mb = 1807.95mb x R0.87 excl vat = R1572.92 excl vat
Data vs charges valid
Invoice Dated 2015/10/13- Client used 2626.08mb - 300mb = 2326.08mb x R0.87 excl vat= R2023.68 excl vat
Data vs charges valid
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2015, 10:02
Official
Hello Yazza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that the Itemised billing was sent to you on the 23/10/2015.
As per billing
Invoice Dated 2015/09/13 - Client used 2107.95mb - 300mb = 1807.95mb x R0.87 excl vat = R1572.92 excl vat
Data vs charges valid
Invoice Dated 2015/10/13- Client used 2626.08mb - 300mb = 2326.08mb x R0.87 excl vat= R2023.68 excl vat
Data vs charges valid
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that the Itemised billing was sent to you on the 23/10/2015.
As per billing
Invoice Dated 2015/09/13 - Client used 2107.95mb - 300mb = 1807.95mb x R0.87 excl vat = R1572.92 excl vat
Data vs charges valid
Invoice Dated 2015/10/13- Client used 2626.08mb - 300mb = 2326.08mb x R0.87 excl vat= R2023.68 excl vat
Data vs charges valid
Regards
Thabelo
REQ:***
Best regards,