Fooled around

Good day

I trust you are doing well.

I am writing this with huge anger and frustration because MTN Insurance has been giving me problems. I have tried calling and resolving the issue at hand but my intention and efforts went in vain.

November 2024 I have change phone that I was using to the current one and I updated everything and was given the new amount to pay. But very funny was the premium on my debit order from month end of November and December never changed I paid my original payment.

I made a follow up to this and asked for this be resolved but my efforts again went to deaf ears and blind people. No help or assistance was done, strangely all my updates went straight to my wife’s account and I don’t know why. We have been to the branch then the branch refer us back to MTN Insurance which is the division that has long been outsourced. All the month of December we been in and out of MTN branches and sent back to this MTN Insurance for cellphone.

I have been using MTN cellphone insurance since year 2020 and now they come up with the funny suggestion that my policy must be closed. I am not happy with that and I will never ever support that whoever that linked my policy to my wife policy has to resolve that negligent caption.

I should be paying my account today but I am fighting since December month for correct billing on my account yet these people are not able to resolve what they have done. I am fed up with MTN South Africa maladministration because I must be back and forth with something that has nothing to do with me as I did my responsibility of updating my cellphone.

I hope this will reach relevant department and I am tired of this nonsense MTN branch and MTN cellphone insurance yet no solution and I will not tolerate the cancellation of my policy