JL
John L
1 reviews | Active since Jan 2014
17 Oct 2016, 13:28
Fooled Again
<p>Paid for FTTH instillation a month ago. Nothing has happened. As usual, attrocious service from MTN. </p> <p>Can't phone their help line as there is no cell number involved.</p> <p>They don't respond to emails.</p> <p> </p>
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Replies (1)
MTN South Africa's replyOfficial
19 Oct 2016, 11:45Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Network Helpdesk for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply19 Oct 2016, 11:45
Official
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Network Helpdesk for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,