TM
Thembelani M
1 reviews | Active since Jun 2018
23 Jun 2018, 13:50
Fone claim
It's a year now they can't replace my p10 that was lost after l upgraded it and they are telling me stories bt every month they take my money for insurance bt they can't replace my fone .dd everything they said l must do bt still no answer .
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jun 2018, 15:21Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jun 2018, 15:21
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,