MF
Maretha F
1 reviews | Active since Mar 2019
27 Mar 2019, 20:17
Follow up : Pathetic service from MTN
Follow up from this morning’s response from MTN’s Complaints Dept. I do not believe the statement “It is not our intent to displease you”.... I have sent 2 emails, asking in the 2nd for confirmation of receipt, but received absolutely no response..... I phoned Customer Services for the umpteenth time, but no one could help me, they could also not transfer my call to the Legal Dept and apparently you can’t speak to somebody at the Complaints dept directly - you can only send an email....... I wonder if any of those emails are even looked at or if such an adress actually exits.....? So once again I am posting here, because it’s the first place where I actually got a response.... I just wonder if they will respond again??????????
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Mar 2019, 15:53Good day Maretha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that complaint analyst Brendah Langa responded to your first and second post here on Hello Peter and requested you to send the documents to her email address which she also pasted. I will email you further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that complaint analyst Brendah Langa responded to your first and second post here on Hello Peter and requested you to send the documents to her email address which she also pasted. I will email you further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply28 Mar 2019, 15:53
Official
Good day Maretha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that complaint analyst Brendah Langa responded to your first and second post here on Hello Peter and requested you to send the documents to her email address which she also pasted. I will email you further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that complaint analyst Brendah Langa responded to your first and second post here on Hello Peter and requested you to send the documents to her email address which she also pasted. I will email you further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MF
Maretha F's updateReviewer Update
30 Mar 2019, 08:27ALL I GET IS EMPTY PROMISES!!!!!!
Everybody assures me that you don’t intent to displease.... This seems to be just a repetitive standard piece of meaningless, unsympathetic LIES, just “Copied and pasted” in response to any complaint.
Absolutely NOTHING has happened....
I’m certain that my simple request could have been resolved AGES ago - if someone even REMOTELY COMPETENT would JUST HAVE BOTHERED to take a FEW MINUTES to actually READ....
I still didn’t even receive the “automated response” email to the legal dept, never mind my requests for acknowledgement of receipt on the emails I sent to people’s personal email addresses....
I have written MTN off completely and refuse to waste further precious time of trying to get help. It’s utterly futile!!!
(Together with that, no further accounts will be paid, of course)
This is my swan-song.
MF
Maretha F's update30 Mar 2019, 08:27
Reviewer Update
ALL I GET IS EMPTY PROMISES!!!!!!
Everybody assures me that you don’t intent to displease.... This seems to be just a repetitive standard piece of meaningless, unsympathetic LIES, just “Copied and pasted” in response to any complaint.
Absolutely NOTHING has happened....
I’m certain that my simple request could have been resolved AGES ago - if someone even REMOTELY COMPETENT would JUST HAVE BOTHERED to take a FEW MINUTES to actually READ....
I still didn’t even receive the “automated response” email to the legal dept, never mind my requests for acknowledgement of receipt on the emails I sent to people’s personal email addresses....
I have written MTN off completely and refuse to waste further precious time of trying to get help. It’s utterly futile!!!
(Together with that, no further accounts will be paid, of course)
This is my swan-song.