MM
Miranda M
1 reviews | Active since Jul 2012
09 Mar 2015, 10:05
FOLLOW UP ON REQ:***-NOT HAPPY WITH RESPONSE
Below is the Response that I received from MTN. Just want to ask, if MTN say they \records show that the credit of R1498.94 was passed onto your account on the 02-03-2014"";<br> <br> Thank you for bringing this to our attention. <br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Our records show that the credit of R1498.94 was passed onto your account on the 02-03-2014.<br> Rest assured;it is not our intention to displease you. We do look forward to improving on the service delivery to you.<br> Regards<br> Zelephi<br> REQ:***"""
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MTN South Africa's replyOfficial
12 Mar 2015, 11:52Hello mirandam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill was higher as the usage limit was not activated but that has since been rectified and therefore the credit processed.
We have requested a refund for the full amount to be transferred to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill was higher as the usage limit was not activated but that has since been rectified and therefore the credit processed.
We have requested a refund for the full amount to be transferred to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Mar 2015, 11:52
Official
Hello mirandam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill was higher as the usage limit was not activated but that has since been rectified and therefore the credit processed.
We have requested a refund for the full amount to be transferred to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill was higher as the usage limit was not activated but that has since been rectified and therefore the credit processed.
We have requested a refund for the full amount to be transferred to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***