Follow up on my lost phone insurance claim

<p>MTN has since been quiet after claiming for my phone that was lost and still hasn't been replaced,I have sent them countless emails and have called them numerous times with no valid reason on why they not paying my claim,this matter has gone on for such a long time and I honestly don't understand why isn't any one allocated to handle my claim,I wonder if they gonna deduct money from my account when I get paid on the 25th cause I'm pretty sure that they won't forget to debit my account but surprisingly they slack in all ways possible when they have to pay for my lost phone,I never skip any debit orders bt now that they have to pay they suddenly have amnesia and can't remember to get back to me.i am sick and tired of MTN.</p>