Follow up on a ********** account opened on my name.

still have not received any feedback from MTN, i even sent an email to Alice Vander Merwe yesterday to follow up, but there was no response.

On the 13th of April Alice confirmed receipt of my documents and informed me she has forwarded the query to the legal department for further investigation and it will take about 10 - 15 working days and today marks the 16th day since the 13th of April.

If i dont get any response by the end of the day i'm gonna refer it to ICASA, i have been conversing with them and they advised me i should give Mtn 14 days to try and resolve the issue and if i dont get feedback i should refer the matter to them.