Follow-Up – MTN Still Not Responding

Follow-Up: It has now been several days since I posted my complaint, and MTN has still not responded to my HelloPeter review or contacted me directly. This lack of response is extremely unprofessional, especially considering that my account was wrongfully handed over to Hammond Attorneys for a contract that should have been cancelled at the end of its 24-month term.

MTN continues to ignore a serious dispute involving: • Unauthorized debit attempts • No proof of contract continuation • Failure to communicate for almost two years • A wrongful handover to attorneys while the account is in dispute

I have already requested: 1. A full investigation into my cancellation request. 2. Written confirmation of my contract start and end dates. 3. Proof that I authorized any continuation after 24 months. 4. Immediate suspension of the attorney handover.

Since MTN has not responded, I will now proceed to escalate this matter to ICASA and the Consumer Goods & Services Ombud, as MTN is in violation of the Consumer Protection Act by ignoring a legitimate dispute and failing to provide proof of lawful billing.

I expect MTN to respond urgently.