Follow up - MTN none existant service

Further to my review of 25 October - MTN none existant service

I still had no contact from MTN despite sending emails to the agent dealing with the query so went back to the store again. Manager still not in, neither are any of the 3 previous agents I have seen so get another agent who reviews the incident and says they should have taken certain action but have not so she would do it and revert in a day or 2. Two weeks later still nothing so go back to the store now the 6th time and we finally have a manager who we can see. After waiting half an hour he come out with the complete wrong story. So we explain again the issue and nonexistant service. So the excuses start - they have a new system and things are not working properly. So I ask ok so if you know that why don't the agents return email or phone as they say they will - no answer except to say that is not right - gave him all the agents name and suggested they get trained on service and manners. So he gets another agent to take down all the details again despite it being logged on their system and says he willl look into it and revert the next day. Well an gent phones today and says there new system cannot do a dual SIM so please take the faulty SIM back for a refund.

OK so finally they admit their system cannot do it but at the same time tell us the SIM is faulty. They need the old SIM back in order to do a refund, so now we have to go back to the store for the 7th time to get a refund. We asked them to convert the SIM to a pay as you go, but they say they cannot.

So nearly 3 months of waiting and back and forth with no follow up service and they say there system cannot do it - just shows how poorly trained they are and this is supposed to be progress and a new system - they are the front line staff providing the poor / nonexistant service but blame the programmers for the poor system. They sell you a service that does not work and you have to be messed around for all this time to be told that. They certainly know nothing about service and one wonders how long they will be in business.

And by the way if you look at all the MTN reviews on Hello Peter, they (MTN) do not respond to any of them - this tells you something about the company and their ethics.