FLUCTUATING SIGNAL
I HAVE BEEN A LOYAL CUSTOMER OF MTN FOR YEARS BUT RECENTLY THE AREA WHERE I STAY IN THE SIGNAL HAS BEEN TERRIBLE, ESPECIALLY OVER WEEKENDS.. THIS WEEKEND WAS SO BAD I COULD NOT EVEN CALL MTN TO COMPLAIN ABOUT IT.
I USE OVER R1000 AIRTIME/ MONTH LET ALONE MY OTHER MTN NUMBERS.
THE MTN TOWER (SITE T2039) IS ON MY PROPERTY SO ITS NOT A DISTANCE TO TOWER.. IF THIS HAPPENS AGAIN I WILL BE LEFT WITH NO OPTION BUT TO CHANGE OVER TO VODACOM
Dear Hoosen,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to supply us with more information here https://www.mtn.co.za/Pages/networkcoverage.aspx so our network assurance team can address and resolve this matter asap.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Hoosen,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to supply us with more information here https://www.mtn.co.za/Pages/networkcoverage.aspx so our network assurance team can address and resolve this matter asap.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,