1 reviews | Active since Jul 2016
<p>We are currently renovating our new home and mtn are installing fibre in our area at the same time. Last week Sunday their contractor burst a water main in the street which caused water to gush towards the garage which had furniture stored inside. We spotted this a few hours later and the contractor confirmed that this would be rectified ASAP. In the morning we arrived back at the house and the bottom floor was flooded - water has flowed inside and this problem was not fixed. I phoned the city of Cape Town who arranged somebody to stop the leak immediately. The contractor had been evasive as has mtn - I have left numerous messages and emails without response. This has caused thousands of rands of damage!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Network division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Network division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
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