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jeawan L
1 reviews | Active since Jun 2017
17 Jun 2017, 19:22
Flexi contract not so flexi
<p>i took up a new mychoiceflexi R110 contract with mtn in Richardsbay and as the contract suggests its flexi. i asked the salesperson if i could buy data with my R110,00 airtime that i will be getting every month and she said yes. i didnt think twice as i have other contracts with vodacom and use my monthly airtime credit to buy data. however when i try to use the R110,00 airtime to purchase data, i am not allowed to. i feel mtn has duped me into a contract that offers me airtime yet i am unable to use it as the contract suggests as flexi.i have been to the branch and the senior salesperson tried to reason with mtn head office as to why i am unable to ,and the answer we get is that it cannot be used to buy data. but that was not according to the contract and initial salesperson. mtn must stop calling this a flexi contract when its not. nobody uses airtime to go online or to open apps..wake up mtn as R110,00airtime lasts an hour most.</p>
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MTN South Africa's replyOfficial
20 Jun 2017, 09:08Dear Jeawan,
Thank you for bringing this matter to our attention.
MTNChoice Flexi provides you with the flexibility to use your inclusive Rand value for voice, data and SMS. With My MTNChoice Flexi, you can top up with airtime at any time, you don’t have to wait until your inclusive value has been exhausted.
Your usage limit also allows you to continue making calls, texting and surfing the internet once you’ve exhausted your inclusive value.
You can change the usage limit to your preferred level. To give you more control, My MTNChoice Flexi also allows you to check your balances in real-time so you are always in the know regarding your balances and usage.
To avoid getting month-end surprises, you can control your out-of-bundle spend by setting a Usage Limit and a real-time usage notification. Dial *141*1*7852# or *141*5# and select option 1 to set or change your Usage Limit. This will alert you when you’ve almost reached your selected out-of-bundle spend value.
For more information you visit https://goo.gl/tWLnYL
We trust the above information will be beneficial to you in the future.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
MTN South Africa's reply20 Jun 2017, 09:08
Official
Dear Jeawan,
Thank you for bringing this matter to our attention.
MTNChoice Flexi provides you with the flexibility to use your inclusive Rand value for voice, data and SMS. With My MTNChoice Flexi, you can top up with airtime at any time, you don’t have to wait until your inclusive value has been exhausted.
Your usage limit also allows you to continue making calls, texting and surfing the internet once you’ve exhausted your inclusive value.
You can change the usage limit to your preferred level. To give you more control, My MTNChoice Flexi also allows you to check your balances in real-time so you are always in the know regarding your balances and usage.
To avoid getting month-end surprises, you can control your out-of-bundle spend by setting a Usage Limit and a real-time usage notification. Dial *141*1*7852# or *141*5# and select option 1 to set or change your Usage Limit. This will alert you when you’ve almost reached your selected out-of-bundle spend value.
For more information you visit https://goo.gl/tWLnYL
We trust the above information will be beneficial to you in the future.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,