1 reviews | Active since Jul 2011
<p>I'm on Mtn top up contract and recently my data and airtime do not even last a single day. I typically load the maximums to get me through the month. 180 airtime and 260 data. </p> <p> </p> <p>However from about May, these bundles are being depleted in a few short hours. I have not changed my tariff plan nor do I use streaming videos. I also don't download large files. </p> <p>I close my open apps regularly but this data depletion is only getting worse. Numerous other mtn users complain about the same thing. </p> <p> </p> <p>I am going to cancel all contracts with Mtn and I'll migrate all my family's numbers to prepaid on another network. </p> <p> </p> <p>Hopefully they won't be this bad. </p>
Dear Khaliphani,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
You can view our data saving tips here https://www.mtnblog.co.za/smata-data/ which will help you save on data usage in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Khaliphani,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
You can view our data saving tips here https://www.mtnblog.co.za/smata-data/ which will help you save on data usage in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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