1 reviews | Active since Nov 2016
Fixing of Devices
<p>Good Day </p> <p> </p> <p>On the 11/09/2016 I took two Hauwei phones (P8 and a Mate S) into Brooklyn Mtn as the screens were damaged.</p> <p> </p> <p>After going back countless times and phoning the repair centre I have been sent from pillar to post. The phones are ready then they not, then they in dispatch, then there are quality issues. </p> <p> </p> <p>Please can someone from Mtn sort this out post haste as this is now becoming riduculuss!!!</p> <p> </p> <p>Regards</p>
Good Day Brandon
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team of the Brooklyn Store for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good Day Brandon
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team of the Brooklyn Store for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good Day Yahya
I still have not been contacted by anyone at MTN??
Am I going to have to wait another month for a response or will it be a little bit faster this time round?
I look forward to your response.
Regards
Good Day Yahya
I still have not been contacted by anyone at MTN??
Am I going to have to wait another month for a response or will it be a little bit faster this time round?
I look forward to your response.
Regards