AJ
Angelique J
1 reviews | Active since Apr 2014
23 Mar 2016, 14:27
Fixing my phone for longer than 2 weeks!!
Mtn is irritating me because they told me the phone will be repaired within 10 days....today was 2 weeks!!! When will my phone be home?? Because like you,I have work to do and my life is stagnating because I am phone - less.....! <br> <br> Let me know!<br> *** <br> *** / 49<br> <br> Regards <br> Julies
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2016, 21:41Hello Angel1990,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset and send it to ***. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset and send it to ***. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply25 Mar 2016, 21:41
Official
Hello Angel1990,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset and send it to ***. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset and send it to ***. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***