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dain.adams dain.adams

1 reviews | Active since Dec 2016

26 Nov 2021, 17:05

Fixed LTE should be avoided (I genuinely implore you to look elsewhere), and their support staff are of the worst I've ever come across.

It's been a month thus far with MTN fixed LTE on their new 30Mbps uncapped package. Prior to load shedding, it was relatively consistent with 45-50 ping to CPT (I live in Stellenbosch), and the download speed stayed relatively close to 30Mbps for the most part.

During and after load shedding (the latter part of November) it's been quite awful. I seldom hit the 30Mbps we pay for and support has been completely useless. A support agent responded to a ticket exclaiming that our tower had had an outage on the day that I emailed in (I was seeing 500+ ping spikes and crazy low bandwidth).

Even still I tried to express that the connection was still not hitting full speed and that we obviously elected to pay for this more expensive package for the extra bandwidth. I would fully understand if it fluctuated between 20-30Mbps, but I've literally been seeing sub 10Mbps. This is awful and when combined with fluctuating latency and jitter, it makes the connection quite unpleasant to use.

Until MTN have expanded their infrastructure to accommodate for the network load, this is not an option. Absolutely do not sign up for the fixed LTE package, and if you do, be conservative. Even if they report you can get up to 40Mbps, assume you're never going to see it as fixed LTE users get lower priority on towers per one of the commenters on downdetector.co.za (would explain a hell of a lot as the connection is better around 1 AM-5 AM).

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