1 reviews | Active since Jan 2016
Fixed LTE Application
We have been trying to get a MTN LTE contract for over a week now with no success. According to the MTN website we do have Fixed LTE coverage, but according to two MTN stores we don't have coverage. Trying the new contract call center, they transfer you to the business department, they transfer you to the coverage department, who advises that they cant help you you have to go to the store...the store advises you to contact the coverage department.
Why is it so difficult just to get someone that can assist us, if it is the case that we don't have coverage why do MTN misrepresent their coverage on their website? If there is uncer*****y about coverage, how can that we tested?
It feels like MTN is promoting services or offers they cannot deliver and no consultant wants to assist you further.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our coverage supervisor and team for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our coverage supervisor and team for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,